F.A.Q.

Airport WiFi Rentals is a mobile wireless router that works with a sim card and creates a personal WiFi zone. Airport WiFi Rentals is the official agency of Turkcell and creates a Turkcell SIM card registration on your behalf so that your device can be activated. For SIM card registration, you should come to our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport with your passport and sign the subscription agreement.

Portable internet devices create a wireless internet connection and provide the opportunity to use up to 10 people. You do not need to buy multiple SIM cards for each contact. You do not have to pay an extra fee for each SIM card you buy.

No, you don’t need. You just need to put all your mobile devices in airplane mode and connect them with Wi-Fi and portable internet devices.

No, that is not possible. Because your mobile internet device (mobi modem) is delivered to you as a package and the SIM card inside can only work on that device.

The Airport WiFi Rentals Kit includes a mobile WiFi device, extra battery, USB cable, user manual, USB socket and Turkcell sim card. For SIM card registration, you should come to our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport with your passport and sign the subscription agreement.

Yes, you can use the device at the same time. You can also charge your own devices with this powerbank and you don't have to pay an extra fee.

Yes, you can select and reserve up to 9 kits at the same time on our website.

Yes, if you have a phone that only works in your area and does not work with other SIM cards, you can use Airport WiFi Rentals safely and conveniently. Because the device only works over Wi-Fi and does not require extra activation.

Any WiFi-enabled device such as smartphones, tablets, laptops, desktop computers can be connected to Airport WiFi Rentals.

You can connect up to 10 devices to Airport WiFi Rentals.

The download speed is at the maximum limit of around 150 Mbps on 4.5G networks.

With the Airport WiFi Rentals mobile device, you can use all internet-based messaging, conversation and video calling applications.

No, you may not be able to use such software. Because the infrastructures of these software may not be suitable for this and may cause the device to malfunction.

When fully charged, the battery will last about 5 - 9 hours. After your battery is low, you can charge your device with the powerbank included in the Airport WiFi Rentals Kit.

The cost of missing parts will be deducted from the deposit you paid.

You can pay by credit or debit card on our website. Or you can make your reservation in cash from our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport.

Yes, you can pay in cash at our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport.

You should send a notification e-mail to info@airportwifirentals.com at least 1 business day in advance. Then your transactions will start and your money will be refunded over 1 € per day. (For example, 5 € refund is provided for 5 days.)

The maximum range of the modem is up to 15 meters outdoors. It may vary depending on the environment you use, the number of devices you connect and the intensity of external factors.

As we are the official agency of Turkcell, which has good network coverage, you will have 3G/4G coverage as long as you are close to the beach.

You cannot use the device out of Turkey.

You can use Airport WiFi Rentals mobile devices in all cities within the borders of Turkey.

You can put each piece in the kit in a box and leave it at our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport, at the reception of your hotel or to the responsible person in your hosting place. Please let us know when and to whom you delivered the device. Do not forget to remove your SIM card from the device. You may get your SIM card.

Yes, you can leave your device at our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport.

Between 1 and 3 working days, your Airport WiFi Rentals mobile device will be sent to any city other than Istanbul by cargo. For this, a total of 20 € extra service fee and shipping fee is charged, and the rental fee of the device is calculated by including the day time spent by the device in the cargo.

Yes, in this case, you may make your Airport WiFi Rentals reservation at least 48 hours in advance and specify your hotel address. We will then send your device to your hotel address as soon as possible. We would like to inform you that our institution will not be responsible for late delivery when you are late for a reservation.

You can leave your device at your hotel's reception at any time before midnight on the last day of your rental. Please let us know when and to whom you delivered the device. Do not forget to remove your SIM card from the device. You may get your SIM card.

You can pick up your device from our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport. As Turkcell's official agent, Airport WiFi Rentals creates a Turkcell SIM card registration on your behalf. Then your device will be activated. You have to deliver your passport to our employee and sign the subscription agreement for Turkcell SIM card registration.

You can purchase your device at any time from our store on the arrival floor of Istanbul Airport.

You can pick up your device from our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport. As Turkcell's official agent, Airport WiFi Rentals creates a Turkcell SIM card registration on your behalf. Then your device will be activated. You have to deliver your passport to our employee and sign the subscription agreement for Turkcell SIM card registration.

No, you cannot. We do not currently have a delivery point outside of Istanbul.

We usually deliver on the same day within Istanbul, but outside of Istanbul, your Airport WiFi Rentals mobile device will be sent by cargo between 1 and 3 working days. For this, a total of 20 € extra service fee and shipping fee is charged, and the rental fee of the device is calculated by including the day the device is shipped. Reservations must be made at least 48 hours in advance.

You can pick up your device from our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport. Our store is open 24/7.

You can extend your reservation period up to € 6.99 per day after your reservation starts. You can deliver the device before your reservation period, but you cannot return it before your reservation period.

Yes, you can cancel your Istanbul reservation 1 day in advance. However, for provinces other than Istanbul, this period should be 2 or 3 days in advance. If you decide to cancel after your device has been delivered, the rental fee and delivery fee, if any, will be charged.

You can postpone your reservation by calling our call center or by e-mail.

You can easily make a device reservation on airportwifirentals.com by selecting the desired period, pick-up and drop-off locations and completing the payment process.

We recommend making a reservation a week in advance for the summer season, as it may be busy. If all our reservations are full and you cannot make a reservation, you can come to our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport and get help from the operation team.

If you call our store and our operations team can offer a solution for you, we can create a last-minute reservation for you and you can pick up your device from our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport.

Yes, we have more affordable price for long-term rentals. For this, please contact our store.

Our daily rental fee is 7€. For more than 1 month, you can get a special price by contacting our store.

No, we have no hidden charges.