F.A.Q.

Customer Support

Can I always contact you?

The best way to contact us is by e-mail, but you can also reach us by phone if your situation is very urgent. Our contact information is below:

E-mail: info@airportwifirentals.com

Telephone: +905452703994

Address: Airport WiFi Rentals, an official agency of Turkcell is located on the arrival floor of Istanbul Airport.

General Questions

What is Airport WiFi Rentals?
Airport WiFi Rentals is a mobile wireless router that works with a sim card and creates a personal WiFi zone. Airport WiFi Rentals is the official agency of Turkcell and creates a Turkcell SIM card registration on your behalf so that your device can be activated. For SIM card registration, you should come to our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport with your passport and sign the subscription agreement.
What are the advantages of renting Airport WiFi Rentals?
Portable internet devices create a wireless internet connection and provide the opportunity to use up to 10 people. You do not need to buy multiple SIM cards for each contact. You do not have to pay an extra fee for each SIM card you buy.
Do I need to pay a roaming fee to my own operator?
No, you don’t need. You just need to put all your mobile devices in airplane mode and connect them with Wi-Fi and portable internet devices.
Can I just rent a SIM card in my mobile modern?
No, that is not possible. Because your mobile internet device (mobi modem) is delivered to you as a package and the SIM card inside can only work on that device.

About The Device

What is included in the Airport WiFi Rentals Kit?
The Airport WiFi Rentals Kit includes a mobile WiFi device, extra battery, USB cable, user manual, USB socket and Turkcell sim card. For SIM card registration, you should come to our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport with your passport and sign the subscription agreement.
Can I connect and charge the device while using the power bank?
Yes, you can use the device at the same time. You can also charge your own devices with this powerbank and you don't have to pay an extra fee.
Can I rent multiple Airport WiFi Rentals Kit at the same time?
Yes, you can select and reserve up to 9 kits at the same time on our website.
Can I use Airport WiFi Rentals if I have a SIM locked phone?
Yes, if you have a phone that only works in your area and does not work with other SIM cards, you can use Airport WiFi Rentals safely and conveniently. Because the device only works over Wi-Fi and does not require extra activation.
What kind of devices does the Airport WiFi Rentals Kit work with?
Any WiFi-enabled device such as smartphones, tablets, laptops, desktop computers can be connected to Airport WiFi Rentals.
How many devices (tablets, phones, laptops, etc.) can I connect to Airport WiFi Rentals?
You can connect up to 10 devices to Airport WiFi Rentals.
What is the download speed of the device?
The download speed is at the maximum limit of around 150 Mbps on 4.5G networks.
Can I use Skype, Viber, Facetime with Airport WiFi Rentals?
With the Airport WiFi Rentals mobile device, you can use all internet-based messaging, conversation and video calling applications.
Can I use P2P programs with Airport WiFi Rentals?
No, you may not be able to use such software. Because the infrastructures of these software may not be suitable for this and may cause the device to malfunction.
How long does this battery last?
When fully charged, the battery will last about 5 - 9 hours. After your battery is low, you can charge your device with the powerbank included in the Airport WiFi Rentals Kit.
If I lose the device or anything in the package, will I have to pay for it?
The cost of missing parts will be deducted from the deposit you paid.

Payment And Cancellation

What payment method can I purchase with?
You can pay by credit or debit card on our website. Or you can make your reservation in cash from our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport.
Can I pay cash at your office?
Yes, you can pay in cash at our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport.
I want to cancel my reservation and get a refund. What should I do?
You should send a notification e-mail to info@airportwifirentals.com at least 1 business day in advance. Then your transactions will start and your money will be refunded over 1 € per day. (For example, 5 € refund is provided for 5 days.)

Network Coverage

How many meters can I stay from the modem?
The maximum range of the modem is up to 15 meters outdoors. It may vary depending on the environment you use, the number of devices you connect and the intensity of external factors.
Does the quality of coverage degrade while traveling?
As we are the official agency of Turkcell, which has good network coverage, you will have 3G/4G coverage as long as you are close to the beach.
Can I use the device outside of Turkey?
You cannot use the device out of Turkey.
Can I use the device anywhere in Turkey?
You can use Airport WiFi Rentals mobile devices in all cities within the borders of Turkey.

Process

How do I return my device?
You can put each piece in the kit in a box and leave it at our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport, at the reception of your hotel or to the responsible person in your hosting place. Please let us know when and to whom you delivered the device. Do not forget to remove your SIM card from the device. You may get your SIM card.
Can I return my device at the airport?
Yes, you can leave your device at our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport.
What is the additional cost if I choose delivery or return option outside of Istanbul?
Between 1 and 3 working days, your Airport WiFi Rentals mobile device will be sent to any city other than Istanbul by cargo. For this, a total of 20 € extra service fee and shipping fee is charged, and the rental fee of the device is calculated by including the day time spent by the device in the cargo.
Can you bring my Airport WiFi Rentals device to my hotel?
Yes, in this case, you may make your Airport WiFi Rentals reservation at least 48 hours in advance and specify your hotel address. We will then send your device to your hotel address as soon as possible. We would like to inform you that our institution will not be responsible for late delivery when you are late for a reservation.
When should I return the device to my hotel reception?
You can leave your device at your hotel's reception at any time before midnight on the last day of your rental. Please let us know when and to whom you delivered the device. Do not forget to remove your SIM card from the device. You may get your SIM card.

Delivery Process

Where can I receive the device?
You can pick up your device from our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport. As Turkcell's official agent, Airport WiFi Rentals creates a Turkcell SIM card registration on your behalf. Then your device will be activated. You have to deliver your passport to our employee and sign the subscription agreement for Turkcell SIM card registration.
When can I receive the device?
You can purchase your device at any time from our store on the arrival floor of Istanbul Airport.
What pick up location options are available?
You can pick up your device from our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport. As Turkcell's official agent, Airport WiFi Rentals creates a Turkcell SIM card registration on your behalf. Then your device will be activated. You have to deliver your passport to our employee and sign the subscription agreement for Turkcell SIM card registration.
Can I deliver the device outside of Istanbul?
No, you cannot. We do not currently have a delivery point outside of Istanbul.
How many days does it take to be delivered?
We usually deliver on the same day within Istanbul, but outside of Istanbul, your Airport WiFi Rentals mobile device will be sent by cargo between 1 and 3 working days. For this, a total of 20 € extra service fee and shipping fee is charged, and the rental fee of the device is calculated by including the day the device is shipped. Reservations must be made at least 48 hours in advance.
My flight will land at Istanbul Airport at 3 o'clock. Can I still receive my device?
You can pick up your device from our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport. Our store is open 24/7.

Booking / Reservation

Can I extend/shorten the rental period?
You can extend your reservation period up to € 6.99 per day after your reservation starts. You can deliver the device before your reservation period, but you cannot return it before your reservation period.
Can I cancel the reservation?
Yes, you can cancel your Istanbul reservation 1 day in advance. However, for provinces other than Istanbul, this period should be 2 or 3 days in advance. If you decide to cancel after your device has been delivered, the rental fee and delivery fee, if any, will be charged.
How can I postpone my reservation?
You can postpone your reservation by calling our call center or by e-mail.
How can I reserve a device?
You can easily make a device reservation on airportwifirentals.com by selecting the desired period, pick-up and drop-off locations and completing the payment process.
How many days in advance should I book the Airport WiFi Rentals device?
We recommend making a reservation a week in advance for the summer season, as it may be busy. If all our reservations are full and you cannot make a reservation, you can come to our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport and get help from the operation team.
Can I order last minute?
If you call our store and our operations team can offer a solution for you, we can create a last-minute reservation for you and you can pick up your device from our Airport WiFi Rentals office located on the arrival floor of Istanbul Airport.
Do you have special prices for long-term rentals?
Yes, we have more affordable price for long-term rentals. For this, please contact our store.
How do you count and charge rental days?
Our daily rental fee is 7€. For more than 1 month, you can get a special price by contacting our store.
Are there any hidden costs?
No, we have no hidden charges.

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