F.A.Q.

Airport WiFi Rentals is a store located on the arrivals floor of Istanbul Airport, offering solutions to meet the internet and technological accessory needs of travelers. Not only at Istanbul Airport but also on its website, it provides customers with pocket-sized portable WiFi modems and eSIM services at various locations of their choice.

Here are the advantages of Airport WiFi Rentals modems:

Portable Internet Access: Airport WiFi Rentals provides travelers with pocket-sized, portable WiFi modems, offering internet connectivity on the go. This allows users to access the internet wirelessly in different locations, eliminating the need to rely on any specific WiFi network while traveling. Therefore, when in need of internet during your travels, you can connect to the internet without being dependent on any WiFi network.

Coverage Area: WiFi networks to which you connect while traveling have limited coverage areas. To ensure you stay connected even outside these coverage areas, having Airport WiFi Rentals' modems allows you to carry your WiFi network with you wherever you go, enabling you to benefit from an extensive coverage range.

Travel Convenience: Airport WiFi Rentals modems are small and portable devices that travelers can easily carry in their bags. This means travelers can access the internet without carrying any extra weight. Additionally, it provides a cost-effective internet option, avoiding international roaming fees during overseas travels.

Group Usage: Airport WiFi Rentals' rented portable WiFi modems allow multiple people to connect to the internet simultaneously. This practical and economical solution can be particularly beneficial for situations such as business trips or group travels.

Flexibility: You can rent Airport WiFi Rentals' modems for the desired duration. Whether for daily, weekly, or monthly periods, the rental options offer flexibility to cater to your specific needs.

No, you don’t need. You just need to put all your mobile devices in airplane mode and connect them with Wi-Fi and portable internet devices.

No, that is not possible. Because your mobile internet device (mobi modem) is delivered to you as a package and the SIM card inside can only work on that device.

The WiFi Modem Kit includes a mobile WiFi device, extra battery, USB cable, user manual and USB socket.

Yes, you can use the modem at the same time. You can also charge your own devices with this powerbank and you don't have to pay an extra fee.

Yes, you can select and reserve up to 5 WiFi modems at the same time on our website.

Yes, if you have a phone that only works in your region and does not work with other SIM cards, you can use Airport WiFi Rentals’ WiFi modems safely and comfortably. Because the device only works over Wi-Fi and does not require extra activation.

Any WiFi-enabled device such as smartphones, tablets, laptops, desktop computers can be connected to Airport WiFi Rentals' modems.

You can connect up to 10 devices to Airport WiFi Rentals modems.

The download speed is at the maximum limit of around 150 Mbps on 4.5G networks.

With the Airport WiFi Rentals mobile modems, you can use all internet-based messaging, conversation and video calling applications.

No, you may not be able to use such software. Because the infrastructures of these software may not be suitable for this and may cause the device to malfunction.

When fully charged, the battery will last about 5 - 9 hours. After your battery is low, you can charge your device with the powerbank included in the WiFi Modem Kit.

The cost of missing parts will be deducted from the deposit you paid.

You can pay by credit or debit card on our website. Or you can make your reservation in cash from our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport.

Yes, you can pay in cash at our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport.

You should send a notification e-mail to info@airportwifirentals.com at least 1 business day in advance. Then your transactions will start and your money will be refunded over 1 € per day. (For example, 5 € refund is provided for 5 days.)

The maximum range of the modem is up to 15 meters outdoors. It may vary depending on the environment you use, the number of devices you connect and the intensity of external factors.

As we are the official agency of Turkcell, which has good network coverage, you will have 3G/4G coverage as long as you are close to the beach.

You can put each piece in the kit in a box and leave it at our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport, at the reception of your hotel or to the responsible person in your hosting place. Please let us know when and to whom you delivered the device.

Yes, you can leave your device at our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport.

Between 1 and 3 working days, your Airport WiFi Rentals mobile device will be sent to any city other than Istanbul by cargo. For this, a total of 20 € extra service fee and shipping fee is charged, and the rental fee of the device is calculated by including the day time spent by the device in the cargo.

Yes, in this case, you may make your Airport WiFi Rentals reservation at least 48 hours in advance and specify your hotel address. We will then send your device to your hotel address as soon as possible. We would like to inform you that our institution will not be responsible for late delivery when you are late for a reservation.

You can leave your modem at your hotel's reception at any time before midnight on the last day of your rental. Please let us know when and to whom you delivered the device.

You can pick up your modem from our Airport WiFi Rentals store located on the arrival floor of Istanbul Airport. As Turkcell's official agent, Airport WiFi Rentals creates a Turkcell SIM card registration on your behalf. Then your device will be activated. You have to deliver your passport to our employee and sign the subscription agreement for Turkcell SIM card registration.

You can pick up your WiFi modem at any time from our store on the arrival floor of Istanbul Airport.

You can pick up your WiFi modem from our Airport WiFi Rentals store located on the arrivals floor of Istanbul Airport. Or we can provide you with delivery for other locations you choose from our website.

No, you cannot. We do not currently have a delivery point outside of Istanbul.

We usually deliver on the same day, but outside of Istanbul, 20€ extra service fee and shipping fee is charged for transmitting the Airport WiFi Rentals mobile modem, and the rental price of the device is calculated by including the day the device is shipped. Reservations must be made at least 48 hours in advance.

You can pick up your WiFi modem from our Airport WiFi Rentals store located on the arrival floor of Istanbul Airport. Our store is open 24/7.

After your reservation starts, you can extend your reservation period by paying 6.99 € per day. You cannot return your WiFi modem before your reservation period.

Yes, you can cancel your Istanbul reservation 1 day in advance. However, for provinces other than Istanbul, this period should be 2 or 3 days in advance. If you decide to cancel after your device has been delivered, the rental fee and delivery fee, if any, will be charged.

You can postpone your reservation by writing to our team via WhatsApp or e-mail.

You can easily make a WiFi modem reservation on airportwifirentals.com by selecting the desired period, pick-up and drop-off locations and completing the payment process.

We recommend making a reservation a week in advance for the summer season, as it may be busy.

If you call our store and our operations team can offer a solution for you, we can create a last-minute reservation for you.

Yes, for long-term rentals of more than one month, you can rent from our website at more affordable prices.

Our daily rental fee is 7€. For more than 1 month, you can get a special price from our website.

No, we have no hidden charges.